pkjk Privacy Policy
— Your Data, Your Rights

Introduction

pkjk ("pkjk", "we", "our", "us") is committed to protecting the privacy and personal data of every registered player and site visitor. This Privacy Policy ("Policy") describes the categories of personal information that pkjk collects, the purposes for which that information is processed, the parties with whom it may be shared, the security measures applied to protect it, and the rights available to individuals whose data we hold.

This Policy applies to all personal data collected through the pkjk website at https://pkjk.io, any associated mobile interfaces, and all services offered through those channels, including sports betting, live casino gaming, slot games, virtual sports, and customer support interactions. By registering an account or using any pkjk service, you acknowledge that you have read and understood this Privacy Policy.

This Policy should be read alongside pkjk's Terms & Conditions and Responsible Gaming policy, both of which form part of your agreement with pkjk.

Data We Collect

pkjk collects personal data in three primary ways: information you provide directly when registering or using the platform, information generated automatically through your use of our services, and information received from third-party partners involved in payment processing and identity verification.

Information You Provide Directly

• Account Registration: Full legal name, date of birth, residential address in Bangladesh, email address, and chosen account credentials.
• KYC Verification: Copies of government-issued photo identity documents (National ID card, passport, or driving licence), proof of residential address, and proof of payment method ownership.
• Financial Information: Payment method details necessary to process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and participating local banks including BRAC Bank, City Bank, Dutch-Bangla Bank, and Islami Bank. pkjk does not store full payment card numbers directly on its servers.
• Responsible Gaming Requests: Self-exclusion preferences, deposit limit settings, and cooling-off requests submitted through the account dashboard or support channels.
• Support Communications: The content of live chat conversations, emails, and any other correspondence you send to the pkjk support team.

Information Collected Automatically

• Device and Technical Data: IP address, browser type and version, operating system, device identifiers, screen resolution, and language preferences.
• Usage Data: Pages visited, time spent on each page, navigation paths through the platform, games played, bets placed (amount, market, outcome), and session duration.
• Location Data: General geographic location derived from your IP address. pkjk does not collect precise GPS location data.
• Cookies and Tracking Technologies: Data collected via cookies, web beacons, and similar technologies as described in Section 6 of this Policy.

Information from Third Parties

• Payment Processors: Transaction confirmation data and, where applicable, identity verification signals from bKash, Nagad, Rocket, Upay, and partner banking institutions.
• Identity Verification Services: Validation results from third-party KYC and anti-money-laundering (AML) service providers used to confirm the accuracy of documents you submit.
• Fraud Prevention Partners: Risk scores and flagging data from fraud detection services used to protect the security of the pkjk platform and its players.

How We Use Your Data

pkjk uses the personal data it collects for the following purposes:

pkjk will not use your personal data for any purpose that is incompatible with the purposes listed above without first seeking your explicit consent or being required to do so by applicable law.

Legal Basis for Processing

pkjk processes your personal data on the following legal grounds, depending on the specific purpose of the processing activity:

• Contractual Necessity: Processing required to create and manage your pkjk account, execute betting transactions, process payments, and deliver the services you have requested. Without this processing, pkjk cannot provide its services to you.
• Legal Obligation: Processing required to comply with applicable laws and regulations, including anti-money-laundering (AML) obligations, age verification requirements, and the retention of financial records.
• Legitimate Interests: Processing carried out on the basis of pkjk's legitimate business interests, including fraud prevention, platform security, responsible gaming monitoring, and internal analytics — where those interests are not overridden by your privacy rights.
• Consent: Processing activities for which pkjk relies on your freely given, specific, and informed consent — in particular, sending you marketing communications about promotions, bonuses, and new features. You may withdraw consent at any time without affecting the lawfulness of prior processing.

Data Sharing and Disclosure

pkjk does not sell, rent, or trade your personal data to third parties for their own commercial marketing purposes. We share personal data with the following categories of recipients strictly to the extent necessary for the purposes described in this Policy:

Service Providers and Technology Partners

Third-party vendors who process data on pkjk's behalf under binding data processing agreements, including: payment processing partners (bKash, Nagad, Rocket, Upay, and participating banks), KYC and identity verification service providers, fraud detection and AML screening services, cloud hosting and infrastructure providers, customer support platform providers, and game content providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers are permitted to use your data only to perform the specific services contracted by pkjk.

Legal and Regulatory Authorities

pkjk may disclose personal data to law enforcement agencies, regulatory bodies, courts, or other government authorities where required to do so by applicable law, court order, or regulatory directive, or where disclosure is necessary to protect the rights, property, or safety of pkjk, its players, or the public.

Business Transfers

In the event that pkjk undergoes a merger, acquisition, restructuring, or sale of all or a substantial portion of its assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and of any material changes to this Privacy Policy that arise as a result.

Cookies and Tracking Technologies

pkjk uses cookies and similar tracking technologies on its website to ensure the platform functions correctly, to remember your preferences, to analyse usage patterns, and to deliver relevant content. A cookie is a small text file placed on your device when you visit the pkjk website.

Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the operation of the pkjk platform. These enable you to log in to your account, maintain your session across pages, and use the platform's core features. These cookies cannot be disabled without impairing the functionality of the platform.
• Performance and Analytics Cookies: Used to collect anonymous statistical data about how visitors use the pkjk website, including which pages are visited most frequently and how users navigate through the platform. This data helps pkjk improve the performance and usability of its services.
• Functional Cookies: Allow the platform to remember your preferences such as language settings, display preferences, and previously viewed games, in order to provide a more personalised experience.
• Security Cookies: Used to detect and prevent fraudulent activity, including identifying suspicious login attempts, unusual betting patterns, and potential account takeover attempts.

You can manage cookie preferences through your browser settings. Please note that disabling certain categories of cookies — particularly strictly necessary and security cookies — may significantly impair your ability to use the pkjk platform.

Data Retention

pkjk retains personal data for as long as is necessary to fulfil the purposes for which it was collected, to maintain your active account, and to comply with applicable legal and regulatory obligations. The following general retention periods apply:

• Active Account Data: Retained for the full duration of your account's active status plus a minimum period thereafter to comply with financial record-keeping and AML obligations.
• KYC and Identity Documents: Retained for a minimum of five years following account closure or the date of the last transaction, whichever is later, in accordance with anti-money-laundering record-keeping requirements.
• Transaction and Betting Records: Retained for a minimum of five years following the date of each transaction or bet settlement.
• Customer Support Records: Retained for a minimum of three years from the date of each interaction.
• Marketing Consent Records: Retained for as long as you remain subscribed to marketing communications and for a reasonable period thereafter to demonstrate compliance with consent obligations.

When personal data is no longer required and the applicable retention period has expired, pkjk will securely delete or anonymise that data in accordance with industry best practices.

Data Security

pkjk implements a comprehensive set of technical, organisational, and procedural security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security infrastructure includes the following:

• 256-bit SSL/TLS Encryption: All data transmitted between your device and the pkjk platform is encrypted in transit using industry-standard TLS protocols.
• Encrypted Data Storage: Sensitive data fields, including payment method tokens and identity document metadata, are encrypted at rest.
• Access Controls: Access to personal data within pkjk's internal systems is restricted on a strict need-to-know basis. All internal access is logged and subject to regular review.
• Intrusion Detection and Monitoring: pkjk operates 24/7 automated monitoring systems to detect and respond to potential security incidents or anomalous activity in real time.
• Vulnerability Management: Regular security assessments and penetration testing are conducted to identify and remediate potential vulnerabilities in pkjk's technical infrastructure.
• Staff Training: All pkjk personnel with access to personal data receive regular training on data protection obligations, information security best practices, and incident response procedures.

Your Privacy Rights

As a pkjk player, you have the following rights with respect to your personal data. To exercise any of these rights, please contact the pkjk data team via the support email listed in Section 13 of this Policy.

• Right of Access: You have the right to request a copy of the personal data that pkjk holds about you, along with information about how it is processed.
• Right to Rectification: You have the right to request that inaccurate or incomplete personal data held about you be corrected or updated.
• Right to Erasure: In certain circumstances, you have the right to request that pkjk delete your personal data. Note that this right is subject to pkjk's legal obligations to retain certain categories of data (see Section 7).
• Right to Restrict Processing: You have the right to request that pkjk restrict the processing of your personal data in specific circumstances, such as while a dispute about the accuracy of your data is being resolved.
• Right to Data Portability: Where processing is carried out on the basis of consent or contractual necessity, you have the right to receive your personal data in a structured, commonly used, and machine-readable format.
• Right to Object: You have the right to object to pkjk processing your personal data on the basis of legitimate interests. You also have an unconditional right to object to processing for direct marketing purposes at any time.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal.

pkjk will respond to all valid privacy rights requests within 30 days of receipt. In complex cases, this period may be extended by a further 60 days, in which case you will be informed of the extension and the reason for it.

Children's Privacy

The pkjk platform is strictly intended for adults aged 21 years and above. pkjk does not knowingly collect, process, or store personal data belonging to individuals under the age of 21. If pkjk becomes aware that a registered account belongs to a person under 21, the account will be immediately suspended, all funds held in the account will be reviewed in accordance with pkjk's Terms & Conditions, and all associated personal data will be deleted without undue delay.

If you believe that a minor has registered an account with pkjk or has had their personal data collected by pkjk, please contact the support team immediately at the email address listed in Section 13. pkjk treats reports of underage access with the highest priority.

International Data Transfers

pkjk operates as an international platform and may transfer your personal data to third-party service providers and technology partners located outside of Bangladesh. Where such transfers occur, pkjk takes all reasonable steps to ensure that your data receives an equivalent level of protection to that which it receives in Bangladesh, including through the use of contractual data protection clauses with all third-party recipients.

pkjk does not transfer personal data to jurisdictions that do not offer adequate data protection safeguards without first implementing appropriate protective measures and, where required, obtaining your consent to the transfer.

Updates to This Privacy Policy

pkjk reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data processing practices, changes in applicable law, or developments in the services we offer. The date of the most recent revision is displayed at the top of this page and in the sidebar table of contents.

Where changes to this Policy are material — meaning they significantly affect your privacy rights or the way we process your personal data — pkjk will notify registered players by email at least 14 days before the revised Policy takes effect. For minor or clarificatory changes, we will update the Policy and revise the effective date without direct notification.

Your continued use of the pkjk platform following the publication of a revised Privacy Policy constitutes your acknowledgement of the updated terms. We encourage you to review this Policy periodically to stay informed about how pkjk is protecting your data.

Contact and Data Enquiries

If you have any questions, concerns, or requests relating to this Privacy Policy or pkjk's handling of your personal data, please contact the pkjk data team through the following channels:

• Email: [email protected]
• Live Chat: Available 24/7 via the pkjk platform dashboard
• Response Time: Within 24 hours via email; 2–5 minutes via live chat
• Operating Hours: 24 hours a day, 7 days a week (Bangladesh Standard Time, UTC+6)